Policy and Cancellation

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Every paddler 18 years old and over must sign a waiver prior to renting the equipment. Participants under 18 must have a parent or guardian sign a Parental Consent form.

The following items must be signed and provided prior      to the rental of any/all equipment:

• A signed "Release of Liability Waiver
• Completed and signed “Rental Agreement" 
• Copy of a Government issued ID or Driver’s License
• Rental deposit along with a valid credit card 
• Late Fees - any gear not returned prior to closing time will be charged a full daily rate. 

 Stringent Cleaning

• We’ve increased the frequency of disinfecting surfaces and high-traffic areas between each renter, and hand sanitizer will be available to all of our guests

Social Distancing

• Guests will stay at a safe 6-foot distance during all points of the event. We also ensure that all staff members will be wearing the necessary PPE

Wellness Checks

• Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour

In the event that we are able to rent our equipment and you need to cancel – please read the following cancellation agreement: 

Note, rain or showers do not require cancellation

All reservations require at least 72 hours written notice. For reservations during a long weekend or bookings of 4 or more people, we require 5 days' written notice. Without the above proper notice, a $25 administration fee for each sports piece of equipment will be levied. If less than 24 hours written notice, a full reservation will be charged to the credit card on file.

When Paddles and Pedals take a reservation, the boat is held for you and nobody else. We often find ourselves turning potential customers away due to full reservations, then a bad (and often wrong) forecast results in many last-minute cancellations, and we are left with kayaks on the rack. Many outdoors people do have the correct gear and will continue with an adventure no matter the forecast

If we're closed due to any condition a full refund will be processed